CHENNAI, 12 SEPTEMBER: A mobile app and e-services on the Tamil Nadu Police website ‘Citizen App’ to help the general public lodge complaints was launched on July 27 this year, but so far only 68 complaints have been lodged through the app. The website Tamil Nadu police website, www.eservices.tnpolice.gov.in, was launched more than ten years ago, it has been receiving 1,500 to 2,000 complaints per month compared to the 2,500 complaints per day received at police stations throughout the state. The number of online complaints registered has increased from January to August, with August recording the maximum number of online complaints at 2,391, number of online complaints registered has increased from January to August, with more complaints recorded in August with 2,391, according to State Crime Records Bureau. On the web, 15,568 online complaints have been made so far this year. The police department is trying to make the website more people-friendly such that citizens visiting it can locate relevant sections with ease. The techies who work temporary staff are hired to maintain National Informatics Centre (NIC) website, but these techies leave their jobs abruptly, often keeping pending problems unresolved and due to this the user interface takes a hit. A Police officer at SCRB said, “We are planning to take over the maintenance and give it to a team of techies from within the department.” At present there are eight police personnel in the ranks of Inspector, Sub-Inspector and other ranks who have degrees in software engineering and are being trained to solve minor glitches. These Policemen work out of the SCRB office and feed inputs to the Crime and Criminal Tracking Network and Systems (CCTNS), a project of the Central government that aims to link more than 14,000 police stations across the country and build an online tracking system, the Police officer said. ]]>
