Agra: In alignment with the instructions issued by the Police Commissioner of Agra, a detailed and structured program known as Jan Sunwai, or Public Hearing, has been established across all police stations within the Agra Commissionerate. This initiative is spearheaded by the Inspector-in-Charge or Station Head at each station, who are tasked with directly engaging with members of the community who visit to present their concerns and grievances.
During these Public Hearings, every complaint and application submitted by the public is received with utmost seriousness and attention. The process involves a meticulous review of each complaint to ensure a comprehensive understanding of the issues raised. Following this, a thorough investigation is conducted to address and resolve the concerns effectively. This approach guarantees that all complaints are handled with a high standard of qualitative investigation.
Furthermore, the handling of these complaints is governed by strict legal protocols to ensure that all resolutions are just and adhere to legal standards. This commitment to thorough investigation and legal diligence underscores the initiative’s dedication to transparency, accountability, and the efficient resolution of public grievances.
