<![CDATA[The 100 Helpline of the Mumbai Police has been upgraded which is equipped with state-of-the-art improvements, went operational on Wednesday. The aim of the upgrades is to reduce the response time and ensure the police to take effective action on information or complaints from citizens to the control room. The cost of the ‘Dial 100’ initiative was Rs.29 crore which was developed over several months. The control room is now equipped after the upgrade with an integrated system which ensures coordination between the control room personnel, the CCTV camera network in the city, and patrolling units of the Mumbai Police. With the assistance from telecom service providers the police can trace the location of a caller while he is speaking to control room personnel. The location will be conveyed to police personnel manning the CCTV network, and the nearest camera will be used to verify the caller’s information. Once verified, the information will be sent to the nearest patrolling vehicle, which is equipped with portable terminals capable of receiving and sending text, audio and visual data. The vehicle will then be diverted to the location concerned for immediate response. Chief Minister Mr.Devendra Fadnavis, who inaugurated the new system at the Mumbai Police headquarters on Wednesday, said that Mumbai is the first city in the country to have a system like this. The system records the time of the call and the time taken for responding, which can be accessed by senior officers at a later date for analysis, enabling them to take action in case of delayed or lax response.Mumbai Police Commissioner Mr.D.D. Padsalgikar and other police top brass were also present. The newly introduced system will also make it easier for the police to trace and take action against prank callers, officers said. The control room, which receives approximately over 25,000 calls a day, is plagued by scores of prank calls. Mr. Fadnavis also launched the Mumbai Police Information System, which allows the police to share all internal communication on a secure internal server, reducing use of paper; the Automated Bio-metric Information System, which stores bio-metric data of all the arrested accused in a digital format; and the Samvad app for inter-departmental communication.]]>
