Hyderabad City, Telangana: To ensure that a common citizen approaching a police station to report a grievance experiences no hesitation or anxiety, the Hyderabad City Police Department has initiated an innovative technical service. Sri V. C. Sajjanar, IPS, Commissioner of Police, Hyderabad City, launched the state-of-the-art Artificial Intelligence-based smart kiosk ‘SETU’ as a pilot project at Mehdipatnam Police Station on Friday. The primary objective of this project is to immediately identify the grievances of petitioners right at the station reception and guide them toward a speedy resolution.
A Technical Shield for the Complainant — Key Features of ‘SETU’:
Filing Complaints in One’s Native Language: Citizens visiting the police station can express their problems without any language barrier, in the language they are most comfortable with. Utilizing artificial intelligence, the kiosk digitally records the petitioner’s statement.
Immediate Priority – Clear Guidance: Eliminating the need to wait for long periods at the reception, the kiosk provides a digital acknowledgment immediately upon receiving the complaint and clearly explains the next steps in the process. This system offers reassurance so that no individual feels unheard.
Transparency – Continuous Monitoring: Every registered application features a dedicated digital tracking system. Senior officers can easily review the progress of the investigation and the action taken at any stage until the issue is resolved.
Time Savings for Personnel: The acceleration of the complaint registration process saves valuable time for station personnel, enabling officers to focus more attentively on crime control and investigation.
Speaking on the occasion, Commissioner of Police Sri V. C. Sajjanar, IPS, stated: “Public welfare is the topmost priority of the policing system. Our policy is to welcome every individual coming to the station with a smile and respect, ensuring they leave with complete satisfaction. Citizens must feel that trust right from the reception counter, which is the first point of contact in a police station. ‘SETU’ means a bridge—it stands as a bridge to strengthen trust between the public and the police department. We have undertaken this innovative initiative to make civic services faster and more transparent through technology.”
He further stated that based on the results of the pilot project at Mehdipatnam Police Station, the ‘SETU’ kiosk services will be extended in a phased manner to all police stations under the jurisdiction. He urged the citizens of the city to utilize this modern facility and contribute their valuable suggestions and feedback to help make the policing system even more public-centric. The event was attended by Sri Tafseer Iqbal, IPS, Additional Commissioner of Police (Law & Order); Sri Avinash Kumar, IPS, DCP SMIT; Sri J. Raghavendar Reddy, DCP Golconda Zone; Mr. Amit Singh, Developer; Sri Krishna Gowd, Additional DCP; Sri Srinivas, ACP; Sri Mallesh, SHO, along with other police officers.
Our Citizen Reporter – Telangana
B. Bharath Reddy
